Return & Refund Policy

Overview

At Best Cigar Studio, customer satisfaction is our priority. We are committed to providing premium products and a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Not show any signs of use, damage, or tampering.
• Be unused and in its original condition.
• Be returned in its original packaging with all included accessories.
• Include the original receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact our support team at:

📧 Email: bestcigarstudio@gmail.com

Please include your:

• Order Number
• Full Name
• Reason for Return
• Photos (if the item is damaged or incorrect)

Once your request is approved, we’ll provide detailed return instructions. Returns sent without prior authorization will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item
• A defective product
• An incorrect item
• An item with missing parts

please contact us within 48 hours of delivery at bestcigarstudio@gmail.com with clear photographs of the product and packaging. Our team will review your request and arrange a suitable resolution as quickly as possible.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned:

• Opened or used cigars
• Opened tobacco products
• Customized or special-order items
• Gift Cards
• Clearance or Sale Items
• Memberships (if applicable)

If you’re unsure whether your item qualifies for a return, please contact us before placing your request.

Exchanges

If you’d like to exchange a product, please contact us first.

The quickest way to receive your preferred item is to return the eligible product (once approved) and place a new order separately.

Refunds

Once we receive your returned item, it will be inspected by our team.

We’ll notify you via email regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.
• Refunds are generally processed within 5–7 business days after approval.
• Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Return Shipping

Unless the return is due to an incorrect, defective, or damaged item supplied by Best Cigar Studio, customers are responsible for return shipping costs.

We recommend using a tracked and insured shipping service, as we cannot guarantee receipt of returned items without tracking.

Need Assistance?

If you have any questions regarding returns, exchanges, or refunds, our customer support team is happy to assist.

Best Cigar Studio
📧 Email: bestcigarstudio@gmail.com